The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company – owned medical equipment. In addition to the repair work, the FSII is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most! Field Service Technicians at Baxter are trained on working with our devices and will build off of previous mechanical or technical knowledge. This is where we apply your troubleshooting skills to medical devices and ensure our products are functioning accurately. You will demonstrate leadership by assisting with training other team members and addressing customers. The field service team works within hospital and service setting environments to repair medical devices. Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products. Ability to troubleshoot devices and repair any malfunctioning components. Ability to use the appropriate tools in making required adjustments and repairs. Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits. Ability to load, unload, and remove medical products, weighing up to 1680 pounds. Generate service revenue and complete activities required under service contract. Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck. High School Diploma or GED or equivalent experience required. Must be at least 21 years of age. Valid driver’s license. Obtain and maintain a DOT physical card required. Prior technical or mechanical repair work required. Applicable technical or trade school training preferred.

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