As with all members of the Citi team, the Learning Experience Design (LXD) Capability Manager is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations. The LXD Capability Manager is a responsible for a team of Instructional Designers and Knowledge Management writers in the LXD arm of the US Personal Banking (USPB) Learning organization. This individual will report directly to the head of Learning Experience Design (LXD) and will be primarily responsible for equipping their team members with the skills, knowledge, and tools to deliver functional excellence for Citi’s US Personal Banking organization. A successful USPB Learning LXD Capability Manager is a strategic, servant leader who inspires and motivates others. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous, enables risk taking, and cultivates trust and psychological safety. They embrace the USPB Learning team’s mission of elevating USPB’s capability and performance and. They promote an Agile mindset, making personal growth and development a priority for both themselves and their teams. Responsibilities include: Lead a team of Instructional Designers and Knowledge Management writers in the development of performance-based learning solutions Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team Provide direction to Instructional Designers and Knowledge Management writers and help remove environmental obstacles that impede work execution Provide technical oversight for the process of creating eLearning and other digital solutions. Evaluate quality of learning solutions produced, providing coaching and guidance to the team as needed Build and maintain strong relationships across USPB Learning and with business stakeholders to develop and deliver effective learning strategies and solutions that achieve business objectives Help team adopt industry-recognized capability standards and best practices Conduct performance reviews and recruit, interview, and hire design and development talent as needed.

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