The Compl Bus Control Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Full management responsibility of a process. Responsibilities: Knowledge of the Escalations Policy, Sales Practices Process, and Issues Management Policy and Process Knowledge and understanding of bank regulations – Reg Z, Reg B, etc Regular engagement with both Legal and ICRM are necessary for Escalations, Sales Practices, and Issues Management Obtain Business/Legal/Compliance approvals Follow up with the business and second line of defense to document various Escalation Impact Assessments Provide explanation of risk and mitigating controls for the various processes Control Execution in accordance with the Manager Control Assessment management routines of assigned processes including procedure manual(s) and records management Qualifications: 10+ years’ experience in Branded Cards Products In-depth understanding of the banking financial industry Consistently demonstrates clear and concise written and verbal communication skills Excellent communication skills – verbal and written Project Management Experience Education: Bachelor’s/University degree / Master's degree preferred.

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