Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company. The Associate, Business Management Support, supports and provides direction and guidance to the Central Banking Operations team for a wide array of activities associated with project planning and management to support the on time, on budget delivery of projects. The Associate will support the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management and other project documentation preparation, for the operation team, for funded and BAU projects. S/he facilitates and/or partners with incident management as needed within the business to swiftly resolve issues mitigating risk exposure along with managing remediation post issue resolution. Develops close working partnerships with the IT Project Management Office and Central Banking Operations subject matter experts. Supports the update and delivery of project plans that outline scope, timelines, resources, and budget. Provides guidance to the PMO on business impacts and requirements. Supports the creation of project management deliverables for all assigned projects from initiation through closure, including intake activities, helping to ensure the business requirements are met. Develops presentations, dashboards, reports and other project communications and documentation. Responsible for the creation and delivery of project meeting minutes, ensuring action items and decisions are properly documented and shared with all stakeholders. Provide support to business leads by organizing meeting invites, agendas and meeting minutes. Participates in project team meetings, representing the business stakeholders. Supports the documentation of project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards. Documents and communicates project changes, project health and project status to business stakeholders. Performs analytics needed to support the development of strategic plans. Supports the development of project definition and scope with applicable stakeholders. Supports the development of annual project book of work, developing cost/benefit analysis and document detail necessary to prioritize work. Assist in developing and maintaining issue management best practices. Provide business management of events and incidents to ensure timely resolution. Oversees accurate incident ticket entry and closure. Facilitates and supports issue reporting and remediation post resolution, through to full completion of any necessary change. Develop and maintain monthly reporting on issues and business impact.

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