We’re looking for a Customer Happiness Champion to make sure our customers feel supported, happy, and confident in our service. You’ll also play a key role in following up deliveries, queries and qualifying new leads submitted by our lead generators, while keeping records up to date on our CRM. ⸻ What You’ll Do • Follow up with existing customers to ensure they’re satisfied and getting full value • Act as the key contact between customers and our partners to resolve queries • Submit and manage orders for new equipment or service upgrades • Qualify new leads submitted by our lead generators—confirm accuracy, gather missing info, and assess potential • Keep customer and lead records updated in our CRM • Identify opportunities for upsells, referrals, or further support • Share feedback to improve our customer journey as we grow ⸻ What We’re Looking For • A friendly, proactive communicator who genuinely enjoys helping others • Experience in customer service, account management, or support • Excellent organisation and attention to detail—you’re on top of follow-ups and processes • Confidence using tools like email, spreadsheets, CRM systems • A self-starter who can work independently in a remote setup • Bonus: Experience in payments or working with sales teams ⸻ Why Work With Us? • Flexible remote working • Make a meaningful impact with real customer relationships • Friendly, founder-led team with room to grow • Your voice will be heard as we shape better systems and experiences ⸻ To Apply: Please send your CV and a short note explaining why this role excites you. If you want to stand out, feel free to include a short video intro (optional, but always welcome). ⸻ Job Type: Part-time / Full-time Schedule: Flexible hours, remote Location: Remote (GMT+1 timezone preferred) Compensation: Rate per hour, depending on experience Experience: Customer service or account management: 1 year (preferred)