The EUT Desktop Engineer will be responsible for providing advanced technical support and maintenance for end-user computing environments. This role involves troubleshooting hardware and software issues, managing desktop and mobile devices, and ensuring optimal performance and security of the end-user computing infrastructure.

Key Responsibilities:

• Provide Level 3 desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity.

• Manage and deploy desktop images, configurations, and device lifecycle processes.

• Administer and support Microsoft Windows operating systems, including Windows 10/11.

• Utilize tools such as Microsoft Intune for device management and deployment.

• Troubleshoot and support mobile devices running iOS and Android.

• Manage Active Directory, Azure AD, and Microsoft 365 environments.

• Implement and maintain endpoint security measures to protect against threats.

• Collaborate with network, security, and server teams to resolve cross-functional issues.

• Document solutions, best practices, and known issues, sharing insights with the IT team.

• Participate in major incident management, problem and change management, and service improvement initiatives.

• Provide support for related project services, including onboarding and technical change requests.

• Maintain up-to-date knowledge of industry trends and best practices in end-user computing.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field or 5-8 years of related experience.

• Extensive experience in desktop support and end-user computing environments.

• Strong troubleshooting skills and proficiency in Microsoft Windows operating systems.

• Experience with SCCM, Intune, and other device management tools.

• Knowledge of Active Directory, Azure AD, and Microsoft 365.

• Familiarity with ITIL framework and best practices.

• Excellent customer service and communication skills.

• Ability to work independently and as part of a team.

• Relevant certifications such as Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.

Key Personal Attributes:

• Exceptional problem-solving skills.

• Strong time management and organizational abilities.

• Ability to handle multiple tasks and prioritize effectively.

• Positive attitude and a commitment to continuous learning and improvement.