The Product Specialist role is an entry level position responsible for monitoring and tasks related to lock issuance, upfront fee collection and transfer of loans. Communication in this role is sent through e-mail communications. The overall objective of this position is to mitigate pricing, compliance, human resource, and financial risks by ensuring adherence to policy in the various support functions the team monitors. Responsibilities: Independently respond timely all sales support requests and other inquiries that come to the general email box from our sales partners. Resolves problems that require investigation or research. Daily interaction with sales and/or managers to seek approvals on actions. Aids in maintaining department procedures, job aids and training material. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency. Qualifications: 2-4 years of relevant experience. Experience within customer service, call center, or retail preferred. Input, retrieve, update, and store data in all appropriate systems. Strong communication skills, written and verbal (interact with various levels within the organization). Team player, self-motivated, strong initiative & results oriented. Understanding and ability to utilize various software independently; Word, Excel, Outlook, etc. Consistently demonstrates clear and concise written and verbal communication. Ability to work unsupervised and adjust priorities quickly as circumstances dictate. Education: High School diploma or equivalent.

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