As a dedicated Facilities Management Operations Senior, you will support Corporate Real Estate and Workplace Services (CREWS) activities within a regional portfolio (Chesapeake, VA) to ensure tactical coordination of issues related to facility and property management to include: facility operations, projects, financial planning and budgeting, life safety and emergency response, sustainability, customer relationship management, strategy and planning, and third-party risk management. This position will be based in our Chesapeake, VA office location. Relocation assistance is available for this position. Provides day-to-day facilities operations support to include building management, safety, logistics, fleet, mail and meeting and events. Serves as the USAA CREWS liaison for tactical customer interactions, to include responding to employee inquiries, meeting engagement, special event support, and customer satisfaction. Engages in operational start-up activities for new properties and decommissioning activities for locations that are closing. Participates as a project team member during project planning and implementation and works closely with Project Managers to minimize construction impacts on business operations during construction efforts. Supports critical system preventive and unplanned maintenance work. Provide insights into the creation and execution of 5-year capital and expense plans for the efficient operation of individual location facility needs. Responsibilities include providing monthly financial forecasting inputs during the forecast process along with variance explanations. Represents CREWS on local business continuation teams by serving as backup evacuation team member, situation manager, and/or situation management team backup. Liaises with safety team on tactical safety issues and supports resolution. Responsible for the completion of EPA Energy Star and LEED inputs. Supports enterprise tactical sustainability initiatives (i.e., Earth Day, recycling, disposal, EPA Energy Star and LEED, etc.). Serves as backup to FM Ops Director for raised issues. Participates in occupancy and planning initiatives to include space utilization, moves, adds, and changes. Monitors supplier performance by ensuring supplier financial spend is aligned with USAA approved operating plans and evaluating supplier performance on a monthly basis using the approved scoring methodology. Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

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