The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Responsibilities: Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures Contribute to development of new techniques, models, and plans within area of expertise Facilitate alignment of the Operations Support infrastructure through focused technologies and processes Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 5-8 years of experience managing a team Experience in analyzing business requirements, developing test plans, and discrepancy resolution Ability to work unsupervised and adjust priorities quickly as circumstances dictate Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self-motivated and detail oriented Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. This position will have direct responsibility for managing the operations team that performs the accounting, funding, and balancing for Cards related check activities. Identify and implement process improvements, service enhancements, or technology enhancements. Ensure the line of business meets all audit and control requirements. Set individual performance goals and provide coaching and feedback through a formalized process; create development and training plans as needed. Manage performance to optimize productivity and capacity as well as ensure service level targets are met. Identify control deficiencies/gaps and implement solutions to minimize operational risk. Support control reviews. Align and manage team resources to accomplish key priorities and objectives. Network and navigate within the organization to resolve issues and bring appropriate closure. Prior experience with accounting and / or reconciliation principles. (Full Suite and Recon Frontier) Proficient in Microsoft Office.

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