We are seeking an experienced ServiceNow program manager to oversee and drive the most important strategic initiatives and continuous improvements of the ServiceNow applications used within CSO and its parent organization, CISO. This specialist will be responsible for refining requirements, developing project plans, oversight of development/implementation, and ongoing support to all SecOps deployed solutions. This individual contributor position reports to the CSO SSR Group Manager and has joint accountability to the Global Heads of the Cybersecurity Fusion Center and Cybersecurity Operations. Responsibilities: · Manages deployed ServiceNow SecOps products and champions platform partnership and influence for CISO · Ensure BAU enhancements and bug fixes are properly prioritized for deployment and the development team operating at appropriate capacity · Coordinates with other ServiceNow platform stakeholders to swiftly remediate defects that block CSO activities · Manages the CSO ServiceNow strategic roadmap and prioritizes feature requests · Organize and execute operational communications on platform health, servicing, and operations to CISO users · Oversee extra-large implementations and manage over implementation partners while coordinating with the platform and development teams · Design, plan, and execute small- and medium-sized workflows and projects within ServiceNow for CISO teams · Evaluate existing systems and processes spanning CISO teams to ensure maximum efficacy and relevancy in the platform · Champion the ServiceNow and capabilities and requirements to executive leadership · Support consensus-building across teams for transformative projects within ServiceNow, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution · Assist customer teams in identifying their core needs/requirements and designing solutions around those · Implement and co-manage a robust governance function for application- and platform-level changes in ServiceNow.

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