The Sr. Specialist, Branch Operations Manager performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. S/he specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers. As a branch leader, the Branch Operations Manager acts as a trusted expert on a wide range of policies providing clarity, guidance on execution, and assistance with escalations. Responsibilities include adhering to compliance/operational risk controls, functioning as the Vault and/or ATM Custodian, completing branch currency ordering, maintaining negotiable inventory, performing sporadic teller cash counts, assisting the branch manager with staff scheduling, providing a variety of transactions for customers, researching and resolving account problems, observing end to end teller transactions, and documenting changes made to branch policy.

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